Call Center Executive at Foreign Wealth Advisors Pvt. Ltd
Foreign Wealth Advisors Pvt. Ltd, a leading organization in the Wealth Management and Business Process Outsourcing (BPO) industry, is known for providing top-tier treasury and wealth management solutions. This exciting opportunity is ideal for individuals passionate about customer service and eager to make a meaningful impact in the financial services industry.
| Job Title | Call Center Executive |
| Company Name | Foreign Wealth Advisors Pvt. Ltd |
| Location | Colombo 03 (Kollupitiya) |
| Employment Type | Full-Time, Night Shift |
| Skills Required | Customer Service, Communication Skills |
| How to Apply | Send your resume |
About the Company:
Foreign Wealth Advisors Pvt. Ltd is a well-established wealth management and BPO (Business Process Outsourcing) organization located in Colombo, Sri Lanka. The company specializes in providing high-quality wealth management solutions, treasury management, and BPO services, catering to clients with a focus on financial growth and strategic outsourcing. With a reputation for excellence in the industry, Foreign Wealth Advisors is dedicated to offering tailored services that meet the needs of businesses and individuals alike.
Key Responsibilities:
As a Call Center Executive at Foreign Wealth Advisors Pvt. Ltd, your role will involve various essential tasks to deliver excellent customer service and contribute to the company’s success. Your key responsibilities will include:
- Managing Customer Interactions – Handle incoming calls and provide exceptional customer service, resolving inquiries and addressing client needs efficiently.
- Overseeing Client Communications – Ensure smooth communication between clients and the organization, maintaining high standards of professionalism and responsiveness.
- Collaborating with Cross-functional Teams – Work closely with different departments to align communication efforts with the organization’s overall goals and support business operations.
- Ensuring Compliance with Company Standards – Maintain adherence to the company’s policies and procedures while ensuring compliance with industry-specific regulations during all client interactions.
Skills and Qualifications:
To succeed in the Call Center Executive role at Foreign Wealth Advisors Pvt. Ltd, you will need:
- Ability to work independently and as part of a team – Collaboration is essential, as is the ability to manage tasks autonomously.
- Degree or Certification in a related field or equivalent experience in wealth management, customer service, or BPO.
- At least 1-2 years of experience in a call center or customer service role, preferably within the BPO or wealth management industry.
- Proficiency in customer service software and tools, including CRM systems.
- Excellent communication and problem-solving skills, ensuring efficient resolution of client inquiries and the ability to handle high-pressure situations professionally.
Why Join Foreign Wealth Advisors Pvt. Ltd:
At Foreign Wealth Advisors Pvt. Ltd, the role of Call Center Executive offers:
- Competitive salary and benefits package that ensures fair compensation and additional perks.
- Opportunities for professional development and career growth within a leading wealth management and BPO organization.
- A collaborative and innovative work environment that encourages teamwork, creativity, and personal initiative.
- Flexible working arrangements for employees, including night shifts in a fast-paced, dynamic industry.
How to Apply:
If you are interested in the Call Center Executive role at Foreign Wealth Advisors Pvt. Ltd, please submit your updated resume and a cover letter to hr@fwa.com. For any queries or further information, feel free to email or contact us at (123) 456-7890.
Application Deadline: Applications must be submitted by October 10, 2024.
We look forward to receiving your application!
Additional Information:
Company Awards/Certifications:
Foreign Wealth Advisors Pvt. Ltd has been recognized for its excellence in financial advisory, winning the 2023 Best Financial Advisory Firm Award and maintaining certifications such as ISO 9001 for quality management.
Benefits and Perks:
- Health Insurance coverage for employees and immediate family.
- Flexible Working Arrangements, including the option for remote work.
- Gym Membership discounts for employee wellness.
- Opportunities for professional development and paid training sessions.
Work Environment:
The team at Foreign Wealth Advisors Pvt. Ltd thrives in a collaborative, innovative work environment. The company promotes open communication and fosters a supportive team dynamic with modern office spaces that encourage creativity and productivity.