Job Opportunity: Call Center Officer – Female at Rohaka Private Limited
An exciting opportunity has arisen for the Call Center Officer position (Female) at Rohaka Private Limited. As a leading organization in the Overseas Education Consultancy sector, Rohaka is dedicated to guiding students toward the best educational institutions, enabling them to build their future.
This role is ideal for individuals passionate about customer service and education who are eager to make a significant impact on the lives of aspiring students.
| Job Title | Call Center Officer – Female |
| Company Name | Rohaka Private Limited |
| Location | Nugegoda, Colombo |
| Employment Type | Not specified |
| Salary Range | Not specified |
| Experience Level | Not specified |
| Qualification Required | Not specified |
| Skills Required | Not specified |
| Contact Email | Not specified |
| Phone Number | Not specified |
About the Company:
Rohaka Private Limited is a prominent overseas education consultancy based in Sri Lanka. The company guides students toward the best educational institutions worldwide, enabling them to achieve their academic and career aspirations. Rohaka provides comprehensive services, including visa application assistance, career counseling, and IELTS training. With a commitment to excellence, Rohaka strives to empower students to build successful futures through quality education.
Key Responsibilities:
In this role, you will be expected to:
- Managing customer inquiries – Handling incoming calls and providing accurate information to clients regarding educational programs and services.
- Overseeing the client onboarding process – Ensuring clients a smooth transition from initial inquiry to enrollment and visa application.
- Collaborating with cross-functional teams – Working closely with marketing, admissions, and support staff to meet organizational objectives and improve client satisfaction.
- Ensuring compliance with company policies – Adhering to established regulations and standards in all client interactions and internal processes.
Skills and Qualifications:
To be successful in this role, candidates will need:
- Strong Communication Skills: The ability to convey information clearly and effectively is crucial for interacting with clients and team members.
- Team Collaboration: Ability to work independently and as part of a team, contributing to a collaborative work environment.
- Problem-Solving Skills: Excellent problem-solving abilities to address customer inquiries and resolve issues efficiently.
- Relevant Educational Background: A degree or certification in a relevant field such as communications, business administration, or a related area is preferred.
- Experience: A minimum of 1-2 years of experience in a customer service or call center role is advantageous.
- Technical Proficiency: Familiarity with call center software and tools, along with proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
- Customer Service Orientation: A strong focus on providing exceptional service to clients seeking guidance in overseas education.
Rohaka Private Limited has been at the forefront of the overseas education consultancy industry, providing tailored services for students aspiring to study abroad. Based in Sri Lanka, the company has established a reputation for its commitment to guiding students toward the best educational institutions and career paths. With a team that thrives on innovation and collaboration, Rohaka Private Limited is dedicated to empowering students to achieve their educational goals.
Why Join Rohaka Private Limited:
Rohaka Private Limited provides an engaging work environment for individuals seeking to advance their overseas education consultancy careers. Here are some compelling reasons to consider this opportunity:
- Flexible Working Arrangements: The company supports a variety of work schedules to accommodate the needs of employees, promoting a healthy work-life balance.
- Competitive Salary and Benefits Package: Employees can expect remuneration that aligns with industry standards, complemented by a range of benefits designed to support their well-being.
- Opportunities for Professional Development: Rohaka emphasizes continuous learning, offering resources and support for employees to enhance their skills and advance their careers within the organization.
- Collaborative and Innovative Work Environment: The company fosters a culture of teamwork and creativity, encouraging employees to contribute ideas and collaborate on projects that drive success.
How to Apply
Interested candidates for the Call Center officer female position at Rohaka Private Limited are encouraged to submit their updated resumes and cover letters to rohakaedu@gmail.com or info@rohaka-global.com.
Applicants can contact the company at 0112590445 or 0773760693 for any inquiries regarding the position.
Applications must be submitted by the specified deadline.
Seize this opportunity to join a dynamic team and contribute to the future of overseas education!
Additional Information
Company Awards/Certifications:
While specific awards and recognitions are not mentioned on Rohaka Private Limited’s official website, the company is recognized for its expertise in overseas education consultancy and for providing valuable guidance to students.
Benefits and Perks:
The company offers an attractive remuneration package for the right candidates. The website should have specific benefits but may include standard perks associated with full-time employment in the education sector.
Work Environment:
Rohaka Private Limited fosters a collaborative and supportive work environment. The team is dedicated to helping students achieve their educational goals, creating a positive atmosphere where employees can thrive and make a meaningful impact.