We are thrilled to announce an exciting opportunity for the role of Customer Care Executive at Virtual Voice Tech (Pvt) Ltd. As a leading organization in the IT and non-IT services industry, Vitrual Voice Tech is known for providing innovative technology solutions and HR advisory services. This role is perfect for individuals who are passionate about customer service and support and are eager to make an impact by delivering exceptional customer experiences.
| Job Title | Customer Care Executive |
|---|---|
| Company Name | Vitrual Voice Tech (Pvt) Ltd |
| Location | Colombo 2, Sri Lanka |
| Employment Type | Full-Time |
| Salary Range | Rs 60,000 – 100,000 |
| Experience Level | Entry-Level |
| Qualification Required | Ordinary Level/Diploma |
| Skills Required | Communication, Problem-solving, Tamil proficiency |
| Contact Email | info@virtualvoicetech.com |
| Phone Number | +94 77 123 4567 |
| How to Apply | Email Application |
About the Company:
Virtual Voice Tech (Pvt) Ltd is a technology-focused company established in 2015 and located in Hyderabad, Telangana, India. The company specializes in providing a wide range of IT and non-IT services. These services include Leadership Hiring, Entry-Level Hiring, Business Incubator Services, HR Advisory, and product-based solutions. Virtual Voice Tech is committed to delivering high-quality technology solutions that address customer challenges and drive business growth.
Key Responsibilities:
As a Customer Care Executive, you will be responsible for the following essential duties:
- Managing Customer Inquiries—Manage customer questions and complaints efficiently, ensuring that each interaction leads to a positive resolution.
- Overseeing Customer Transactions – Assist in processing orders, managing customer data, and maintaining accurate records.
- Collaborating with Teams – Work with cross-functional teams to provide comprehensive support and meet service objectives.
- Ensuring Compliance – Adhere to company policies and procedures, as well as any applicable industry regulations.
Skills and Qualifications:
To excel as a Customer Care Executive at Virtual Voice Tech (Pvt) Ltd, candidates should possess the following qualifications and skills:
- Educational Qualification: Diploma, Bachelor’s degree, or equivalent experience in a relevant field.
- Experience: A minimum of 1-3 years of experience in customer service or a related role within the IT or non-IT services industry.
- Technical Proficiency: Basic computer skills, including familiarity with CRM systems and standard office software.
- Language Proficiency: Proficiency in Tamil (if applicable) and strong written and verbal communication skills.
- Problem-Solving Abilities: Strong troubleshooting and analytical skills to handle customer issues efficiently.
- Teamwork and Independence: Ability to work independently as well as part of a team to meet customer satisfaction goals.
- Customer-Oriented: Patience, empathy, and a customer-focused approach to handling inquiries and resolving complaints.
Why Join Us:
At Vitrual Voice Tech (Pvt) Ltd, the following opportunities and benefits are offered to potential employees:
- Flexibility: Enjoy flexible working arrangements that promote work-life balance.
- Competitive Salary: A competitive salary and comprehensive benefits package to reward employees for their hard work and commitment.
- Professional Development: Opportunities for continuous professional development and career growth within a dynamic industry.
- Collaborative Environment: Join a collaborative and innovative work environment that encourages creativity and teamwork.
How to Apply:
Interested candidates are invited to submit their updated resumes along with a cover letter to careers@virtualvoicetech.com. If you have any questions, please email or contact (123) 456-7890.
All applications must be submitted by October 15, 2024.
Additional Information:
Company Awards/Certifications:
- Virtual Voice Tech (Pvt) Ltd has been recognized as a leader in the IT and Non-IT services industry. It earned the Excellence in Customer Service Award in 2023 and the Best Workplace Certification for its commitment to employee satisfaction and professional development.
Benefits and Perks:
- Competitive salary and performance-based incentives.
- Flexible working hours with options for remote work.
- Comprehensive health insurance plans for employees and their families.
- Professional development opportunities, including workshops and training sessions.
- Access to wellness programs, including gym memberships and mental health resources.
Work Environment:
- The company fosters a collaborative and innovative work culture, encouraging open communication and teamwork. The dynamic office setting promotes creativity and inclusivity, allowing employees to thrive in their roles. Regular team-building activities and social events contribute to a supportive and engaging work atmosphere.