We are thrilled to announce an exciting opportunity for the Customer Care Executive (Tamil & Hindi) role at Global Voice Technology (Pvt) Ltd. As a leading organization in the telecommunication industry, Global Voice Technology (Pvt) Ltd is known for providing cutting-edge customer service solutions that enhance customer experience through effective communication and innovative practices. This role is perfect for individuals passionate about customer care and telecommunication services and eager to make an impact by delivering exceptional service and support.
| Job Title | Customer Care Executive (Tamil & Hindi) |
| Company Name | Global Voice Technology (Pvt) Ltd |
| Location | Colombo 02, Sri Lanka |
| Employment Type | Full-Time |
| Salary Range | Rs 60,000 – Rs 100,000 |
| Experience Level | 1-2 years in telecalling or related field |
| Qualification Required | Diploma, Bachelor’s, or College Degree |
| Skills Required | Fluency in Tamil, strong interpersonal and communication skills |
| Application Deadline | 31 October 2024 |
| Contact Email | contact@globalvoice.com |
| Phone Number | +94 11 2345678 |
| How to Apply | Send resume to email or apply online |
About the Company:
Global Voice Technology (Pvt) Ltd is a reputed organization based in Colombo 02, Sri Lanka, specializing in customer care and voice-based solutions. Established to provide exceptional customer service in various languages, the company has grown into a leading provider of customer support services across the region. Known for its commitment to delivering high-quality solutions, Global Voice Technology leverages cutting-edge technology to enhance client satisfaction.
Key Responsibilities:
As a Customer Care Executive (Tamil & Hindi), your main duties will include:
- Managing customer inquiries: You will handle incoming queries and complaints from Tamil and Hindi-speaking customers, ensuring timely resolution and high customer satisfaction.
- Overseeing customer interactions: Managed communication across various platforms, including phone, email, and chat services.
- Collaborating with cross-functional teams: Work closely with technical and operational teams to resolve issues and ensure the seamless operation of customer support services.
- Ensuring compliance with company standards: Adhere to internal policies and industry regulations to maintain quality and compliance in customer service practices.
This role is ideal for individuals who are passionate about customer service, can communicate fluently in Tamil, and have strong interpersonal skills.
Skills and Qualifications
To be successful in this role, you will need:
- The ability to work independently and as part of a team.
- A Diploma or Bachelor’s Degree in Customer Service, Business Communication, or equivalent experience.
- A minimum of 1-2 years of experience in telecalling, customer support, or a similar role.
- Proficiency in customer relationship management (CRM) software and Microsoft Office.
- Fluency in Tamil and basic Hindi is required.
- Strong interpersonal, communication, and problem-solving skills.
- The ability to handle high-volume calls efficiently.
This is an excellent opportunity to join Global Voice Technology (Pvt) Ltd, based in Colombo 02, a company known for delivering top-tier communication solutions across Sri Lanka.
Why Join Global Voice Technology (Pvt) Ltd?
Global Voice Technology (Pvt) Ltd offers several attractive benefits for potential candidates, making it an ideal workplace for motivated professionals:
- Flexible Working Arrangements: Global Voice Technology offers flexible working hours to accommodate personal schedules (if applicable).
- Competitive Salary and Benefits: Employees enjoy a competitive salary range of Rs 60,000—Rs 100,000 and a comprehensive benefits package.
- Professional Development: Career growth and professional development opportunities are available for those looking to enhance their skills and advance within the company.
- Collaborative Work Environment: The company fosters a collaborative and innovative environment, encouraging teamwork and creativity in the workplace.
This role is perfect for individuals seeking to positively impact the customer service industry while benefiting from career advancement and a supportive work culture.
How to Apply:
Interested candidates for the Customer Care Executive (Tamil & Hindi) role at Global Voice Technology (Pvt) Ltd are encouraged to submit their updated resumes and cover letters.
Please email your application to contact@globalvoice.com. For any questions or further information regarding the position, please call +94 11 2345678.
Make sure to submit your application by 31 October 2024 to be considered for this opportunity.
Additional Information
Company Awards/Certifications
Global Voice Technology (Pvt) Ltd has been recognized for its outstanding contributions to the telecommunications industry. The company has received several industry awards, reflecting its commitment to customer service and innovation excellence. These accolades underscore the company’s reputation as a trusted provider in the field.
Benefits and Perks
Employees at Global Voice Technology enjoy a range of benefits designed to promote a healthy work-life balance and career growth. Unique perks include:
- Flexible Working Hours: Allows for a better work-life balance.
- Health Insurance: Comprehensive health coverage for employees and their families.
- Professional Development Opportunities: Access to training programs and workshops to enhance skills and career advancement.
Work Environment
The company fosters a collaborative, dynamic work environment that encourages teamwork and innovation. Employees are supported in their professional journeys, with a culture that values open communication and employee feedback. The office setting is designed to promote productivity and creativity, featuring modern amenities and a comfortable atmosphere.