Exciting Job Opportunity: Reservation Manager at Why House
An exciting opportunity is available for the Reservation Manager role at Why House, a prominent organization in the hospitality and tourism industry. Why House specializes in luxury villa rentals and bespoke travel experiences in Galle, Sri Lanka. Committed to promoting sustainable tourism and providing unique, authentic Sri Lankan experiences, Why House is dedicated to fostering cultural exchange and exceptional guest services.
This role is ideal for individuals passionate about hospitality who are eager to make a meaningful impact by delivering outstanding customer experiences and optimizing booking strategies. The Reservation Manager will manage reservation inquiries and ensure guest satisfaction.
| Job Title | Reservation Manager |
| Company Name | Why House |
| Location | Galle, Sri Lanka |
| Employment Type | Full-Time |
| Experience Level | Mid-Level |
| Qualification Required | Bachelor’s degree in hospitality management or related field |
| Skills Required | Strong organizational skills, communication skills, proficiency in reservation software |
| Contact Email | [email address removed] |
| Phone Number | +44 (0) 20 3375 8496 |
About the Company:
House is a prominent player in the hospitality and tourism industry in Galle, Sri Lanka. The company specializes in luxury villa rentals and bespoke travel experiences, providing guests with unique and authentic Sri Lankan experiences. With a commitment to sustainable tourism and cultural exchange, Why House aims to promote the rich heritage and natural beauty of Sri Lanka while ensuring exceptional guest experiences. As part of the Experience Travel Group, Why House continues to expand its offerings and invest in innovative tourism initiatives.
Key Responsibilities:
In this role, you will be expected to:
- Manage and oversee all reservation inquiries and bookings – Ensure all guest requests are handled promptly and accurately to maximize customer satisfaction.
- Coordinate with the villa team to ensure smooth guest check-ins and check-outs – Work collaboratively with staff to facilitate a seamless arrival and departure experience for guests.
- Handle guest queries and complaints efficiently – Address guests’ concerns with professionalism and attention to detail to enhance their stay.
- Develop and implement effective reservation strategies to maximize occupancy rates – Utilize market insights to create strategies that drive bookings and improve overall revenue.
- Maintain accurate records of reservations and guest information – Ensure all data is up-to-date and securely managed to provide a reliable booking experience.
Skills and Qualifications:
To be successful in this role, you will need:
- Ability to work both independently and as part of a team. Why House has been at the forefront of the hospitality and tourism industry, specializing in luxury villa rentals and bespoke travel experiences in Sri Lanka. Based in Galle, the company has established a reputation for providing unique and authentic experiences, promoting sustainable tourism and cultural exchange. With a team that thrives on innovation and collaboration, Why House is committed to enhancing guest satisfaction and delivering exceptional service.
- Bachelor’s degree in hospitality management or a related field or equivalent experience.
- A minimum of 3-5 years of experience in a similar role within the hospitality industry.
- Proficiency in reservation software and systems and strong organizational and time management skills.
- Excellent communication and problem-solving skills, with fluency in English, to effectively manage guest inquiries and coordinate with the villa team.
Why Join Why House:
Why House offers an exciting opportunity for individuals looking to advance their careers in the hospitality industry. Here are some reasons to consider this position:
- Flexibility in Working Arrangements: Enjoy a work-life balance that accommodates personal needs.
- Competitive Salary and Benefits Package: Receive a salary that reflects industry standards and a comprehensive benefits package.
- Opportunities for Professional Development and Career Growth: Access to training and development programs to enhance skills and advance within the company.
- Collaborative and Innovative Work Environment: Be part of a supportive team that values collaboration and creativity and is dedicated to providing exceptional guest experiences.
How to Apply:
Interested candidates for the Reservation Manager position at Why House are encouraged to submit their updated resume and a cover letter to [email address removed]. Please email or contact +44 (0) 20 3375 8496 for any inquiries regarding the position. Applications must be submitted as soon as possible, as the application deadline has not been specified.
Additional Information
Company Awards/Certifications:
While specific awards and recognitions for Why House are not publicly disclosed, the company is part of the Experience Travel Group, a leading luxury travel company known for its commitment to excellence in hospitality and sustainable tourism. This affiliation underscores Why House’s quality and reputation in the luxury villa rental market.
Benefits and Perks:
Although specific benefits for the Reservation Manager role are not explicitly stated, why is House recognized for offering competitive compensation packages? Employees typically enjoy perks such as health insurance, professional development opportunities, and travel opportunities within the region, aligning with the company’s focus on exceptional guest experiences and employee satisfaction.
Work Environment:
Why House fosters a positive and supportive work culture, emphasizing collaboration and teamwork among staff. The environment is characterized by a commitment to providing exceptional guest experiences while promoting a strong sense of community among employees. The team is dedicated to maintaining high service standards, and staff members are encouraged to contribute ideas that enhance guest satisfaction and operational efficiency.